Retrieval is useful—but it is not context
Retrieval answers a narrow question: which pieces of content appear relevant to a query? Process context answers a broader set of questions:
- What business goal is the agent supporting?
- Which deal, entity, workstream and phase are in scope?
- Which records are approved, superseded, disputed or incomplete?
- What has already happened in the workflow?
- Which actions may the agent take, propose or never perform?
- What constitutes a correct and complete outcome?
A document search can find two versions of an agreement. Context determines that one is an execution draft, the other is signed, and only the signed agreement may trigger a Day 1 obligation.